Des Moines Senior AdvisorStoryPoint Timberline (memory care), at 14001 Douglas Parkway in Urbandale (Polk County), is a dementia-specific assisted living program (ALP/D) certified by the Iowa Department of Inspections, Appeals, and Licensing under certificate S0471, with a maximum occupancy of 40 units and a certificate current through May 10, 2027.
What does Iowa's certificate record show for StoryPoint Timberline (memory care) in Urbandale?
Yes. StoryPoint Timberline (memory care) holds a current DIAL certificate as a dementia-specific assisted living program (ALP/D), sized at 40 units, smaller than the 58-unit midpoint of the 39 dementia-specific programs we track in the six counties.
| Field | From DIAL's records |
|---|---|
| DIAL certificate number | S0471 |
| Program type | Dementia-specific assisted living program (ALP/D) |
| First certified | May 10, 2023 |
| Current two-year certificate | May 10, 2025 through May 10, 2027 |
| Maximum occupancy | 40 units |
| Voluntary national accreditation | No; DIAL monitors it directly |
| Administrator on the DIAL record | Geoff Counasse |
| State fines with exit dates since January 2023 | 1 |
| Months since DIAL's last survey or monitoring | 13.1 (next due October 9, 2027) |
| Phone on the DIAL record | (515) 802-0926 |
Iowa certifies assisted living programs for two years at a time (Iowa Code 231C.3), and this certificate period began May 10, 2025. Recertification costs a program $1,000 and an initial certificate $750, under Iowa Code 231C.18.
DIAL dates the first certification to May 10, 2023, about 4 years ago, which places it 66 of 77 by age among the metro's certificates.
What does the dementia-specific certificate at StoryPoint Timberline (memory care) require?
Yes. DIAL certifies StoryPoint Timberline (memory care) as a dementia-specific assisted living program, Iowa's official category for programs that serve tenants with moderate to severe dementia (Global Deterioration Scale stages 4 to 7) or hold themselves out as providing specialized dementia care.
Dementia-specific programs must keep someone awake and on duty 24 hours a day in the proximate area, train all personnel for at least eight hours in dementia care within their first 30 days, and repeat eight hours of training every year for anyone with direct tenant contact.
Iowa sets no numeric staff-to-tenant ratio even here, so ask how many workers are inside the program after 10 p.m. and whether they also cover other parts of the building.
The same street address also holds a general assisted living certificate: StoryPoint Timberline (assisted living), so a spouse without dementia can often live in the same community.
The full rules are summarized on our dementia-specific program page.
Has Iowa fined StoryPoint Timberline (memory care)?
Yes. DIAL's Assessed Fines Report lists 1 state fine for StoryPoint Timberline (memory care) from visits ending between January 2023 to November 2026, totaling $2,600 after adjustments; the most recent followed a visit that ended June 5, 2025.
- June 5, 2025 (visit exit date), enforcement no. 10896: $4,000 issued; $2,600 after adjustment
Amounts in the report are what DIAL assessed; the narrative of what went wrong is in the monitoring or complaint report, which the program must make available on request under 481 IAC 69.2.
When did Iowa last inspect StoryPoint Timberline (memory care)?
DIAL's Survey Due Report counted 13.1 months since the last on-site survey or monitoring of StoryPoint Timberline (memory care) when we ran it on November 6, 2026, which puts that visit around October 2025; the next one is due by October 9, 2027.
Under 481 IAC 67.10 the cycle is at least one monitoring visit per 24 months; individual survey reports can also be looked up in DIAL's Health Facilities database.
What other assisted living is near StoryPoint Timberline (memory care)?
The nearest other certified program is Assisted Living at Deerfield in Urbandale, about 1.5 miles away as the crow flies, with 40 units and a general certificate.
| Facility | Miles away | Type | Units or beds | State fines since 2023 |
|---|---|---|---|---|
| Assisted Living at Deerfield 13731 Hickman Road, 50323 | 1.5 | ALP | 40 | 0 |
| Meadowview of Clive 3300 Berkshire Parkway, 50325 | 1.8 | ALP | 164 | 0 |
| Meadowview of Clive MC 3300 Berkshire Parkway, 50325 | 1.8 | ALP/D | 48 | 0 |
| Walnut Ridge 1701 Campus Drive, 50325 | 1.8 | ALP | 88 | 0 |
| Independence Village of Waukee AL 1654 SE Holiday Crest Circle, 50263 | 2.0 | ALP | 80 | 0 |
Where is StoryPoint Timberline (memory care), and how close are the hospitals?
StoryPoint Timberline (memory care) is in Urbandale, Polk County, and UnityPoint Health - Des Moines Methodist West Hospital is the closest general hospital on DIAL's roster, about 5.1 miles away by straight line.
Broadlawns Medical Center is next, roughly 9.9 miles away. Distances are straight-line measurements between mapped points, not driving times.
If nursing care becomes necessary, the two nearest CMS-certified nursing facilities are Deerfield Health Care Center (1.5 mi; CMS rating 5 of 5) and Walnut Ridge (3.1 mi; CMS rating 5 of 5).
What does StoryPoint Timberline (memory care)'s record suggest asking on a tour?
Use the public record as your checklist: ask what DIAL found on the visit that ended June 5, 2025 and what changed afterward.
- Ask to read the latest DIAL monitoring report, the fire safety report and the plan of correction; Iowa rules require the program to share them on request.
- Take the occupancy agreement home and read its fee schedule, service list and transfer criteria before signing.
- Ask the program to show you, in writing, its own admission and retention criteria on top of the state's.
- Ask how many staff are awake inside the program overnight and how the written missing-tenant procedure works.
- Ask whether StoryPoint Timberline (memory care) accepts Elderly Waiver members if savings run out, and what part of the monthly bill the waiver would not cover.
